🔐 Privacy Policy

Your privacy matters to us, and what you share in a consultation is personal. This policy explains what information we collect, why, who helps us process it, how long we keep it and the rights you have.

1. Who we are

Hypnotreatment (“we”, “us”) is a hypnotherapy practice at 165 Borough High Street, London, SE1 1HR, United Kingdom. We run the website https://www.hypnotreatment.uk, the AI Hypnotherapist shown on it, and the Hypnotreatment Android app, which displays our website. We are the controller of your personal information under UK data protection law (the UK GDPR and the Data Protection Act 2018). You can contact us about anything in this policy at shahin@hypnotreatment.uk.

2. Information we collect

When you browse the website or app, we collect no personal information beyond the standard technical information (such as your IP address and browser type) that any website receives to deliver its pages and keep them secure.

When you contact us or book, we collect what you give us, such as your name, email address, phone number and message.

When you use the AI Hypnotherapist, we collect:

• your answers to our safety questions, which include health information (for example about certain medical conditions, pregnancy or thoughts of self-harm), so that we only offer hypnotherapy where it is safe;
• your consultation: your answers and the AI consultant’s questions. If you answer aloud, your voice is recorded only to turn it into text, on our own server; the recording itself is not kept. Your device also measures a few numbers about how you speak (such as pace and pauses) to help personalise your session; these numbers, not your voice, are sent to us;
• the summary of your consultation and the hypnotherapy session written for you, and its audio;
• your email address (for your receipt, your private link and, if you agree, reminders), and any feedback;
• payment details: payments are handled by Stripe, so we never see or store your card number. We keep a record of what was paid and when.

Because consultations concern your wellbeing, much of this is health information, which the law treats as special category data. We only process it with your explicit consent, which we ask for before the consultation begins.

3. How we use it, and our legal basis

• To provide the consultation and session you asked for (performing our contract with you), and, for health information, on the basis of your explicit consent. You can withdraw your consent at any time by contacting us; this does not affect what was done before.
• To keep you safe: an AI safety check reviews each answer, and if something suggests a self-guided session is not right for you, we suggest support or our qualified hypnotherapist instead of an AI session.
• To take payments, send receipts and keep the financial records the law requires (legal obligation).
• To send reminders about an undecided preview and a follow-up after your session, only if you agreed; you can stop these at any time from the link in each email.
• To keep our service secure and prevent misuse (our legitimate interests).

We never sell your information or use it for advertising.

4. The AI, and the people who oversee it

The consultation is carried out by an AI assistant: Claude, made by Anthropic. The text of your consultation is sent to Anthropic to run the consultation, check each answer for safety, summarise it and write your session. Anthropic processes it on our behalf under its commercial terms, which do not allow it to use your information to train its AI models. Decisions about your safety and suitability are made with the help of the AI, and our qualified hypnotherapist oversees the service and may read your consultation and session. You can always ask for a session with our qualified hypnotherapist instead.

5. Who we share it with

Only with the service providers who help us run the service, under contracts that protect your information:

• Anthropic (the AI service; United States);
• Stripe (card payments);
• Oracle Cloud (the server that runs the AI Hypnotherapist and stores consultations);
• Vercel (hosting of this website);
• our email provider (to send your receipts and messages).

Some of these providers process information outside the UK, including in the United States. Where they do, the transfer is protected by safeguards recognised under UK law, such as the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses. We may also share information where the law requires it, or to protect someone’s life in an emergency.

6. How long we keep it

• The audio of your session (and its preview): deleted automatically 7 days after it is made.
• Recordings of spoken answers: not kept at all; only the text is.
• Your consultation, its summary and your session: 7 years after your last contact with us, the period recommended for therapy records, unless you ask us to delete them sooner.
• Payment records: 6 years, as UK tax law requires.

7. Your rights

You have the right to ask for a copy of your information, to have it corrected or deleted, to restrict or object to how we use it, to receive it in a portable format, and to withdraw your consent. To use any of these rights, email shahin@hypnotreatment.uk; we will reply within one month. If you are unhappy with how we handle your information, you can complain to the Information Commissioner’s Office (ico.org.uk, 0303 123 1113), though we would welcome the chance to put it right first.

8. The Android app

The Hypnotreatment Android app displays our website, so everything in this policy applies to it in the same way. The AI Hypnotherapist is offered on our website only, not in the app, so the app does not use your microphone and does not ask you for any permissions. If you choose to download a file from our website in the app, it is saved to your phone’s Downloads folder.

9. Cookies and storage

We do not use advertising or analytics cookies. The AI Hypnotherapist stores your session’s private link on your device so that you can return to it. Pages that show a YouTube video or a Google map load those services, which may set their own cookies under Google’s privacy policy. Stripe sets cookies on its own payment page to process payments securely and prevent fraud.

10. Other services

Links to WhatsApp, Facebook, Instagram, your phone or your email app open those services outside our website. Their own privacy policies apply.

11. Age

The AI Hypnotherapist is only for adults aged 18 or over, and our safety questions confirm this. If you believe a child has given us personal information, please contact us and we will delete it.

12. Security

Your information travels encrypted, our server and dashboard are protected, and only our qualified hypnotherapist can see consultations. No system is perfectly secure, but we take care to protect what you share with us.

13. Changes to this policy

We may update this policy from time to time. The latest version is always on this page, with its date.

14. Contact us

Hypnotreatment, 165 Borough High Street, London, SE1 1HR, United Kingdom
Email: shahin@hypnotreatment.uk
Website: https://www.hypnotreatment.uk